Privacy Policy

We collect information that you provide directly to us, including: • Contact information (name, address, phone number, email) • Account information (username, password, account preferences) • Service information (usage data, meter readings, billing history) • Payment information (credit card details, bank account information) • Communication records (emails, phone calls, support tickets) We also automatically collect certain information when you use our services or visit our website, including: • Device information (IP address, browser type, operating system) • Usage data (pages visited, time spent on site, click patterns) • Location information (general geographic location based on IP address)

Energy Pacific uses your personal information to: • Provide and maintain electric utility services • Process payments and send billing statements • Communicate with you about your account and service updates • Respond to your inquiries and support requests • Improve our website and services • Send promotional communications (with your consent) • Comply with legal obligations and regulatory requirements • Detect and prevent fraud or unauthorized access

We do not sell your personal information to third parties. We may share your information with: • Service providers who assist us in operating our business (payment processors, customer service platforms, IT services) • Regulatory agencies and government authorities as required by law • Law enforcement when necessary to comply with legal obligations or protect our rights • Affiliated companies within the Energy Pacific family of businesses All third parties with whom we share information are contractually obligated to protect your data and use it only for the purposes we specify.

Our website uses cookies and similar tracking technologies to: • Remember your preferences and settings • Understand how you interact with our website • Improve website functionality and user experience • Analyze traffic patterns and usage trends You can control cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website. We use the following types of cookies: • Essential cookies: Required for basic website functionality • Analytics cookies: Help us understand how visitors interact with our site • Preference cookies: Remember your settings and choices • Marketing cookies: Used to deliver relevant advertisements

We implement appropriate technical and organizational measures to protect your personal information: • Encryption of data in transit and at rest • Regular security assessments and vulnerability testing • Access controls and authentication requirements • Employee training on data protection practices • Incident response procedures While we strive to protect your information, no method of transmission over the internet is completely secure. We encourage you to use strong passwords and keep your account credentials confidential.

You have certain rights regarding your personal information: • Access: Request a copy of the personal information we hold about you • Correction: Update or correct inaccurate information • Deletion: Request deletion of your personal information (subject to legal requirements) • Opt-out: Unsubscribe from marketing communications at any time • Portability: Request your data in a portable format To exercise these rights, please contact us using the information provided at the bottom of this page. We will respond to your request within 30 days.